FAQ’s concerning Dickinson College phone system

Q:  How do I set up my voicemail?
A:  Click here for details.
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Below are the steps for setting up and accessing voicemail from off campus.

1) Call (717) 245-1800.
2) Press #.
3) Enter your mailbox number (your extension number).
4) Enter the temporary password (your extension number). Press #.
5) Enter your new password. Press #.
6) Record your name. Press #.
7) Follow the automated prompts to select a greeting.

You will have the option to select a standard greeting or to record a personal greeting.
Press 1 to select a standard greeting.
Press 2 to select a personal greeting.

You will then hear a tutorial of voicemail reminders. The recording will then tell you how many messages you have and instruct you how to listen to them.

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Q: The envelope key is flashing or illuminated but you do not have new voicemail messages.
A: Read the display and check for missed calls.  You must delete these before the light will go away.

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Q: How do I put a caller on hold, call someone else, then come back to the caller and transfer the call?

A: First: Put the caller on Hold (button with the words hold above it). Look for this call, being held, on the display window, it is a musical note (that is moving) it will be right beside a button at the display window.
Second: Click on Green Button, 2nd button below the Hold button on keypad. Dial tone comes on, make your phone call to someone else.
Third: Now to get the caller back on the phone, put the phone headset down, click on button beside the musical note that is moving, then it will be in speaker mode. Click the green button to turn that off. Tell the person you are going to transfer, click on the Transfer button (button beside the Hold button, it has Transfer above it) punch in the number, then hit the Transfer button again.

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Q: Calls automatically come through the speaker when someone calls.
A: Check to see if the green mute button is activated when the phone is idle.  If so, click on the green button to deactivate this feature.

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Q: The phone is locked.
A: Enter 4 0's or press 0000.

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Q: How do I use conference calling?

A: Basic Conferencing can be used for a maximum of 3 parties. To set up Basic Conferencing please follow these steps:

        1)       Call and connect to the 1st party

        2)       Press the “Conf” button

        3)       Call and connect to the 2nd party

        4)       Press the “Conf” button

NOTE: If you are using a 6 button display phone you will need to use the down arrow to display the “Conf” button.

Casual Conferencing can be used for a maximum of 6 parties. To set up Casual Conferencing please follow these steps:

          1)      Call and connect to the 1st party

          2)      Press the “Conf” button

          3)      Call and connect to the 2nd party

          4)      Press the “Conf” button

          5)      Press the “Add” button

          6)      Call and connect to the 3rd party

          7)      Press the “Insert” button

          8)      Press the “Add” button

          9)      Call and connect to the 4th party

        10)   Press the “Insert” button

        11)   Press the “Add” button

        12)   Call and connect to the 5th party

        13)   Press the “Insert” button

NOTE: If you are using a 6 button display phone you will need to use the down arrow to display the “Conf” button.

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Q: How do I remove someone from the speed dial list?

A: Follow these steps:

  1) Press the "i" button to the right of the navigation pad.

  2) Select the key to modify or delete.

  3) Choose Modify to change the name or number or Delete to delete the speed dial.

  4) Click Apply.