Technology Services

Frequently Asked Questions about Web Access using Microsoft Exchange 2007

1. Where can I get my emails on-line?
You can get your emails by accessing the Gateway.

2. What is my quota on the Exchange Outlook Web Access 2007 account?
You have 250 mb total which includes all folders you create. An email reminder will be sent before you are over quota to delete any emails you no longer need. A good place to look is in the deleted folder or the sent folder. If you do get over quota you will still receive emails but you will not be able to send any until you are under your quota.
To find your quota simply sit your mouse pointer over the first folder and a box will appear with your information using Internet Explorer as your browser. (example below)

3. How do I forward or redirect my emails on Exchange Outlook Web Access 2007?
Be sure to use Internet Explorer on a PC computer and follow these steps here.

4. What password do I use and how do I change it?
Your password for Exchange Outlook Web Access is your Active Directory password or sometimes referred to as your Network password. Click here to change your password.

5. How do I look up someone's email address in a new message?
With a new message open click on the To button and it will open a window where you can search for a user at Dickinson College or your own personal Contacts you have set up.

6. Can I set up a meeting in my calendar and invite users?
Yes, in Exchange Outlook Web Access you will be able to set up meetings with anyone at Dickinson College. Click on the Calendar, then new Meeting Request to start the process.

7. Do you have any tutorials with step-by-step instructions?
For all tutorials at Dickinson College click here. Look for the Office 2007 link.

8. Junk emails are annoying, how can I manage them?
Setting up junk emails can help, but remember to check your Junk E-mail folder often. Click here for Mac's using Safari & Click here for PC's using Internet Explorer

9. How do I make a rule in Outlook Web Access to help manage my emails?
Setting up Rules can only be done on a PC computer by following these steps.

10. What is the maximun amount of email address for a Distribution List?
For best results, the typical number of contacts that you should add to a distribution list is between 50 contacts and 70 contacts. However, if the contacts contain lots of information, the distribution list limit should be as small as 25 contacts.

11. Where can I go to get more help?
First check out our online tutorials here. You can call the helpdesk at x1000 or 717-245-1000 or email helpdesk@dickinson.edu or you can stop into the helpdesk which is located in the lower level of the Library. The office hours are 8am till 5pm, Monday - Friday.