Technology Services

Frequently Asked Questions
Web mail to Microsoft Exchange 2007

1. Why are my emails being moved to another server and when?

2. Will I still be able to get my emails on-line?

3. What is my quota on this new Exchange 2007 Outlook Web Access account?

4. How do I forward my emails on Exchange Outlook Web Access 2007?

5. What password do I use and how do I change it?

6. How do I look up someone' s email address in a new message?

7. Can I set up a meeting in my calendar and invite users?

8. Do you have any tutorials with step-by-step instructions?

9. Junk emails are annoying, how can I manage them?

11. Will the migration move my saved address books and contacts?

12. Where can I go to get more help?

1. Why are my emails being moved to another server and when?
The server called Alpha is no longer supported because it is outdated. With the new server you will find the ability to do many more up-to-date functions. Looking up users at Dickinson College and adding attachments are much easier, to name a few. During this upgrade you do not need to worry about losing any emails messages.

Dates for student email upgade:
 Class of 2009 - July 7th, 2008
 Class of 2010 - July 8th, 2008
 Class of 2011 - July 9th, 2008
We are asking students to avoid checking their email on this day, but wait until the following day to access their email.

2. Will I still be able to get my emails on-line?
Yes, you will be able to get your emails by either accessing the Gateway, the
Student home page or the Faculty & Staff home page.

3. What is my quota on this new Exchange Outlook Web Access 2007 account?
You have 250 mb total which is a big increase from your previous account. An email reminder will be sent before you are over quota to delete any emails you no longer need. A good place to look is in the deleted folder. If you do get over quota you will still receive emails but you will not be able to send any until you are under your quota.
To find your quota simply sit your mouse pointer over the first folder and a box will appear with your information using Internet Explorer as your browser. (example below)

4. How do I forward my emails on Exchange Outlook Web Access 2007?
Be sure to use Internet Explorer on a PC computer and follow these steps here or
click here for a step-by-step video.

5. What password do I use and how do I change it?
Your password for Exchange Outlook Web Access is your Active Directory password or sometimes referred to as your network password. Click here to change your password.

6. How do I look up someone's email address in a new message?
With a new message open click on the To button and it will open a window where you can search for a user at Dickinson College or your own personal Contacts you have set up. Click here for a step-by-step video.

7. Can I set up a meeting in my calendar and invite users?
Yes, in Exchange Outlook Web Access you will be able to set up meetings with anyone at Dickinson College. Click on the Calendar, then new Meeting Request to start the process.

8. Do you have any tutorials with step-by-step instructions?
For all tutorials at Dickinson College click here. Look for the Office 2007 link.
Videos with step-by-step:
Login in, creating a new email, adding attachments & a signature, click here.
Making a Rule to forwarding your emails to another account, click here.
Setting up an Appointment in your calendar, click here.

9. Junk emails are annoying, how can I manage them?
Setting up junk emails can help, but remember to check your Junk E-mail folder often.

• Click here for Mac's using Safari

• Click here for PC's using Internet Explorer.

10. How do I make a rule in Outlook Web Access to help manage my emails?
Setting up Rules can only be done on a PC computer by following these steps.

11. Will the migration move my saved address books and contacts?
No, we cannot migrate the address books which are in the current webmail system, so you will have to re-create those entries on the new system.

12. Where can I go to get more help?
First check out our online tutorials here. You can call the helpdesk at x1000 or 717-245-1000 or email helpdesk@dickinson.edu or you can stop into the helpdesk which is located in the lower level of the Library. The office hours are 8am till 5pm, Monday - Friday.